Server Monitoring and Server Management Services

Whether your operation requires on-site support or remote help desk assistance, we can fashion a long-term or short-term plan to address your company's needs. Our options help you avoid unnecessary capital expenditures and reduce operating expenses. With over two decades of experience in the hardware industry, you can trust Pyramid to professionally and efficiently manage all your on-site and remote needs.

Remote support provides immediate response times and affordably eliminates the extra expense of on-site service calls. If you know that a fixed number of support hours will be required throughout the year, you can plan your expenses and receive the best hourly rates by contracting for as many hours as needed.

Pyramid's professional, cost-effective onsite services offer assistance that may not currently be available at your location. An experience professional will be dispatched to provide on-site support. Desktop issues, hardware resolutions, Citrix implementation, and network tuning are common on-site tasks our engineering staff manages.

24/7 Remote Monitoring

Pyramid's remote monitoring provides 24/7 services across all your locations including critical network servers. If something goes wrong, we are immediately notified and ready to address the issue. By observing traffic patterns, capacity and general throughput we can often detect potential issues before they occur. Pyramid's monitoring program also provides updates to your server, security updates, and patches. Pyramid is pleased to offer the Saaz software and technology platform as a monitoring tool. The framework combines a remote management platform which allows us to offer infrastructure solutions such as network monitoring to our clients. This infrastructure provides end-users with complete IT management and security services and delivers services based on industry-best practices.

Saaz provides a comprehensive, secure hosted environment with built-in advanced monitoring tools. These tools allow for desktop management, routine server and network monitoring, and an advanced scripting and reporting engine.

Not only does this monitoring system deliver peace of mind and the assurance of immediate notification should your server encounter problems, but Saaz provides all the benefits and service levels of a high-quality Enterprise Management System without the high cost. Your IT system is monitored and managed efficiently and effectively, allowing you to focus on your core business and what really matters to you.

proactive Desktop and Server Management

Desktop and server management provides you with all hardware and software services necessary to operate effectively within a reliable and secure environment. We provide services such as firewall monitoring, onsite technical support, a technical assistance center, and perimeter security. Desktop management is a crucial aspect of your operation but can be research-intensive and time-consuming. Technicians will often spend valuable time on low-margin but critical tasks. Pyramid's blend of software and services offers up to a 40% reduction in time spent managing your desktop. We provide maintenance and troubleshooting for common desktop issues, allowing your technicians to concentrate on revenue-generating projects.

Proactive server management is designed for clients who would like to award their costly and time-intensive IT projects to Pyramid professionals and instead focus their IT staff on revenue-generating projects and client relationships. Our features allow you to reduce your server expenses, increase your server availability, improve data protection and benefit from a decreased cost of server ownership. Pyramid's server management takes care of all the tasks you don't have time for. We filter hundreds of server alerts, research issues, troubleshoot and fix problems. Our team will remotely connect to your servers and apply industry-best solutions to software alerts.

Email and Virus Protection

Email and virus protection prevents potential problems within your network. With the help of Pyramid's anti-spam, anti-virus, and encryption services, you will save on server storage, protect against email born viruses and protect all secure outbound mail.

Expired anti-virus software is unable to download the latest virus definitions and leaves your network vulnerable to new viruses and spyware. We offer management and monitoring services which are administered to your servers and PCs. We also offer updates and renewals of services while reporting any virus activity and taking necessary steps to rectify issues before they negatively impact your network.

The benefits of our protection services include reduced risk of security breaches, reduced data loss, increased employee productivity, and enforcement of acceptable usage policies within your organization. Our content filtering services also guarantee the highest quality of service delivery. Our email and virus services eliminate the need for you to purchase and manage your own hardware and software programs.

Contact us for a Customized Quote 877-289-7874